Chargeback Management
Maximize your ROI by managing and preventing chargebacks at the source.
Get StartedThe Burden of Chargebacks on Your Business
Use the sliders to see the true annual cost of chargebacks for your business — including hidden fees most merchants overlook.
What is a Chargeback & Why Does It Matter?
When a cardholder disputes a transaction and requests that their card issuer cancel it, this is known as a chargeback. Payment dispute mechanisms are designed to safeguard consumers against fraudulent charges; however, they can cause significant administrative burdens for businesses, particularly when these disputes are issued erroneously or fraudulently.
As a business owner, you will NOT get your money back from the bank if they rule against you. The process can be time-consuming and tedious due to the copious amounts of paperwork required, with high probability of loss of funds.
But fear not — Von Payments can help!
Is Your Business More Chargeback-Adverse Than Others?
Every business that accepts credit card payments needs to be vigilant about avoiding chargebacks. A greater number of chargebacks naturally occur more often in certain industries:
Since Von Payments already specializes in high-risk credit card processing, count on us to provide expertise on chargeback management too.
Von Payments
Turnkey Chargeback Solutions
A “one size fits all” strategy will never work when it comes to chargeback management and risk mitigation. Your business is unique, so your chargeback disputes will vary case by case.
Here at Von Payments, we don't just stop at providing you with the best payment processing solutions to maximize your business potential — we also want to help you keep most of your hard-earned dollars.
While chargebacks are a natural part of processing payments online, we will help you prevent most chargebacks at the source, and track, manage, analyze, and represent you when these disputes escalate.
Chargeback Alerts
Disputes can be avoided entirely with the help of chargeback alerts. Banks and alert providers collaborate closely to ensure that merchants are informed of impending chargebacks in a timely manner, giving you a chance to fix the problem before it results in a chargeback.
Von Payments can help you cut your chargeback ratio by as much as 40% by addressing potential disputes before they turn into chargebacks.
Popular Alert Products
Chargeback Representment
In the event of a chargeback, we personally investigate the situation, compile evidence, and re-present the transaction to the bank. We only take on chargeback cases where we have a good chance of succeeding and getting money back to the merchant.
Our chargeback representation service is designed to help you gather crucial data for informed decision making — from observing reason codes to optimizing dispute responses to fighting the actual chargebacks and finally providing you with timely ROI reports regarding dispute rate, win rate, and recovery rate.
RDR (Rapid Dispute Resolution)
From our years spent fighting chargebacks, we learned that RDR is one of the more effective methods of preventing disputes before they become actual chargebacks.
Developed by Visa, RDR triggers at the card acquirer level, automatically refunding transactions with high likelihood of becoming chargebacks on your behalf. Even if you're already in breach of Visa's chargeback threshold, you can quickly reverse course and get your chargebacks under control with RDR.
RDR Benefits
Reduce Your Chargebacks
Fill out the form below to get started.